It took me about ten calls to finally get someone on the line (disconnected or hung up on the first nine), and even when I got someone, it took over 20 minutes to get where I am now, still waiting on a resolution that Im guessing may never come. I'm no expert in fraud/finance but I had my wallet stolen while I was at work earlier this year. Refunds for packages must be processed on the firstday of the voyage and packages are non-refundable after the first use. Im sure this is everyones favorite topic but I need advice. For general. MIAMI, Aug. 14, 2019 - With the smashing success of Perfect Day at CocoCay, Royal Caribbean International is celebrating 100 days of Perfect Day with a double dose of adventure. Moral of the story (for me, given my limited experience) I would MUCH rather have my credit cards compromised then my debit card. The Main Dining Room will continue to offer a different dinner menu each evening so guests can experience varying selections on the menu each night. Glad you enjoyed the rest of the cruise. Human error, could happen to anyone, and easily fixed, right? ? If you are ONLY showing 1 order and 1 payment do not refund. Can someone please email me back for customer service $ 49.00 - $ 59.00. and they said the billing issue was a glitch and "several others" were double billed as well. Originally Posted by josep. 5. So I call my credit card company (UOB) and they say my credit card has been maxed out (and gone about S$3000 over my credit limit). There were daily "holds" and then the final charge at the end of the cruise. Does everyone in my stateroom need to purchase a Dining Package? 7-night itineraries: 16.4%. Within 30 seconds our account was deactivated and every recent charge/attempt was gone through line by line. Shirley Ginger. You put it better than I did. Obviously, you should never, ever travel with just one credit card. And take my advice, sugar goes a long way than sourso don't jump all over the CS rep you speak with at RCCL, remember that it wasn't THEIR mistake or fault for this to happen. Guests who have areservation with paymentmay also contact1-800-398-9819 We make every effort to accommodate our guests' dietary requirements whenever possible. BTW 2 million in transactions in one month is small potatoes compared to a large national bank. My bank verified with RCCL that i was not a hold and gave them the tranaction number. An email I sent over a week ago hasnt yet been answered. Are beverages included in my dining package? JUst a warning for other canadians!! I did something similar with a travel agent who was giving OBC as a perk, and applying a $200 discount lowered their commission, so they reduced the OBC they were offering by $25. in the MDR could not have been better. The sum has been taken from my PayPal account. A courtesy reservation, with your choice of available dining time, will be made for the first day of your cruise when booking a dining package through Cruise Planner. Will be doing a review when my probable food poisoning settles down and after this billing mess is fixed. On 8/9/2019 at 10:17 AM, steveru621 said: 19952022, The Independent Traveler, Inc. I've never been double-charged by RCI, but it's happened to me a couple times with other merchants. I could tell where this was going long before it got there. Maybe she had 2 items in her cart and thought both of the items were yours? It's great that your problem has now been solved! 4. I agree completely, I checked that often and it helped catch a discount we didnt get in one of the stores. Can guests share or transfer their specialty dining package to another person? We can accommodate dietary needs such as: Food allergies, Gluten-free, Kosher, Low-fat, and Low-sodium. If so, I suggest you use a prepaid VISA card when you cruise or stay at hotels. The couple tried to work with Guest Services so the authorization could be dropped, but was told there wasnt anything they (Royal Caribbean) could do because the charge has been removed, the authorization would simply eventually drop on its own. The trip only cost about $10, but the rider paid the driver $25. Id be interested to know just how many people get charged for towels yet never notice it or bother to complain. Clear editor. ( 2nd time this year ) - Doubletree Tower of London ( 11/4/19 ) and Hilton Bournemouth 7/6/19 . Hilton | Hilton Honors - Charged twice for one stay ! Carrying a balance can be expensive. You cannot paste images directly. By In addition, the $50 stipend at Izumi is a lot of money per person. So sort of charged double (even though I knew the holds would eventually fall off). Casual Listener 2015-12-12 07:26 PM. I don't love using CC's all the time because it's very easy to get caught up in it if you aren't diligent, but for me it's a much safer way to go-we charge almost everything and pay it off each month. Ebay Charged me twice. CC Help Jenn Menus are available for each restaurant on your cruise ship. Thanks for the update. The cruise line has revealed new, 4-night . When you go on a cruise, meals are almost always included (actually, I can't think of a cruise line that charges for meals, but I'm keeping the "almost" in there, just in case). Gratuities are included in all dining packages that are purchased via Cruise Planner. All it takes is one massive data breach to affect many, many people. Of course RC offices aren't open right now. Any disputes and they handle it. In our recent experience on two Royal Caribbean ships, sailing within two months of each other to the Caribbean, the signature cocktails cost $12 and are included in both the Premium and Ultimate drink packages. Just definitely be aware that your stateroom attendant may be nice and take the towels without actually returning them in the system. What dining packages are available for purchase? You are more likely to have a car accident than dealing with fraud on a debit card. Come ashore on the private island and you'll find a 33,000 square foot pool, white sand beaches, a full . How does Royal Caribbean accommodate guests with special dietary requirements or gluten and other food allergies? *** Thanks to Norman J. for giving us a heads-up about this topic! A hold like that on your debit card could mess up non-cruise auto-payments or other financial transactions you typically put on that card. The ship is beautiful. Small bank. There was more than enough in my PayPal account to cover it. Holds are treated as "debits". My bank did 2 million POS transactions without incident last month. Please check with your server for more details. Can guests get a refund if they don't use all the dinners in their package? They said it will take up to 55 days to investigate before we have a chance of geting our money back. Through six other Royal cruises weve never had this issue and I would have thought they were told not to take the blue towels. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. the bank tod them the only way to fix it is to have rccl refund it. Royal Caribbean quickly reversed the erroneous charge but because of financial holds, the charge still appeared on their credit card. Symphony of The Seas offers an Unlimited Dining Package which includes multiple entrees and multiple specialty restaurants every night of a sailing. +971 4 331 4299. Hope they get it fixed quick. Biff215, Sent them 2 emails, no response. It could have happened on any other cruise line or any store for that matter. This avoids having your checking account screwed up while the duplicate charges are being investigated. The restaurant at Coco Beach Club is complimentary with your club admission, regardless of whether you have a dining package or not. Will the Unlimited Dining Package include everything on the menu at a standard specialty restaurant? Want to sponsor a post, write something for Your Mileage May Vary, or put ads on our site? Was the RCCL Rep a supervisor? THE ROYAL CARIBBEAN VISA SIGNATURE CARD. Just woke up this morning to find I was double billed almost 1000.00 for my cruise last week. This kind of crap is another reason why I use only 1 bank card for onboard billing and keep other cards separate while on a cruise. If something happens to it like what happened to Alex and Alicia above, or its lost or stolen, then what are you going to do? During their 7-day cruise of the Eastern Caribbean, they decided to splurge and eat at Jamies Italian, which is one of the ships special restaurants that require an upcharge. I always make a point to return any towels on the last day directly to the towel guy at the pool and make sure I am current and avoid any issues. What about those who got the NSF and not money? A pre-authorisation is a temporary hold on money in your account which is generally the balance of an item or service you have ordered. Fortunately I asked the next day when I went to get more towels because they were still on our account. If you buy a special meal, such as, say, a tomahawk steak. Since the perks a travel agent gives are typically from their commission, it makes sense that they will reduce what they offer you. Since our last cruise things that were free now cost, we try everything to see if it's worth it!Go to https://NordVPN.com/cruisewith or use code cruisewith t. I don't use a debit card very often, even at home. Started August 27, 2021, By It was easily fixed but it definitley pays to watch your on board charges closely throughout the cruise. Visit to guest services fixed it. I had an Akita, Kiki, who passed away a few years ago. Where can I find Royal Caribbean menus for each restaurant? I have had a few issues with bad charges. Your bank reversed the charge and all is right with the world. This has never happened to us before but I just figured he was being nice and took care of it for us. I am assuming you work for a bank and not a branch of a bank. :). 14-01-2020 6:52 PM. 5-night itineraries: 23%. Cruise Lines Modify Cancellation Policies For Better Flexibility; Cruise Lines Roll Out Virtual Content During Coronavirus Shutdown; 2020 Alaska Cruise Season Suffers as Cruise Lines Struggle With Deployment What dining times are available at the Main Dining Room? Glad it got worked out. Mistakescan happen. I'm not talking a hold or pending charge. Glad you were able to get it taken care of on your end, now just breath and speak with someone in customer service about it. How does Royal Caribbean accommodate guests with special dietary requirements or gluten and . I had registered a cash account , and on final day i went to guest relations and paid my account and it showed the cash going off my prepaid card , that evening i spent about 50 dollars , surprising thing was overnight my card was charged those 50 dollars and again the amount i had already paid so double the amount was blocked of my card , i thought in a couple of days it would then be available but i think it took about 20 days , in my case was not an issue but other people could have difficulties i had other cards i could use. However, a handful of cruises give you the opportunity to tip at restaurants as you go along. Is that an Amex credit or debit card? The Royal Caribbean person that I spoke to told me the extra $15 and $43 charges to my credit card after the cruise will drop off. Short version: - saw a great offer and tried to book a ticket. This time I didnt get the chance to go back up to the pool to check to see if they were returned, but sure enough there was a $75 charge on our final invoice after leaving the ship. That is still 1000 incidents per month, for one bank. Yesterday, my credit card was rejected at a restaurant. Good advice to those that go through this type of ordeal. Asked the ship customer service to reach out again with all the documentation I had provided with my multiple request to give me back my original room and cancel the charge. Wellthat and telling the stateroom attendants not to take them during the cruise. You went back and forth in regards transaction and sales. Yes, It took a short wait at guest services to get it taken off. The next morning, I wake up to see that my bank acc ended up losing another $360. They have both. I've never had any issues with the stateroom attendant handling our pool towels. Glad they took care of it. I couldnt find current prices for Jamies Italian, but according to Prof. Cruise, you could expect to pay about $45 per person for dinner in 2021. After the 3rd, or 5th dinner of the package, guests can add additional dinners at the normal posted onboard price for individual dinners. Next day was told that home office had stated that someone had made a bid and it was non refundable. A grandfather has been charged with negligent homicide after he allegedly dropped his 18 month old granddaughter out of an 11 th floor window on board a Royal Caribbean cruise ship in Puerto Rico.. Eclectic doesnt do Jamies Italian Restaurant decor justice. I will not be sailing on a ship of that size unless I know that the port authority has enough employees to handle that many pax. So there was a point in time where at disembarkation when your card was scanned it would alarm if there was a charge for a towel(s). The authorization was eventually dropped, just as the ships Customer Service rep had said it would. I've had very good luck with post cruise customer service: (800) 256-6649. The Public Health Law protects the confidentiality of HIV-related information.If information about you is improperly shared without your consent, you may want to file a complaint. Find answers to your questions about all the requirements to board a Royal Caribbean Cruise. Available across the Royal Caribbean fleet, Windjammer is the cruise lines main self-serve buffet offering. Lunch will be included for the Unlimited Dining Package depending on availability. Seems you've already made up your mind about what I'm going to say, too. From start to finish this trip has been a headache (and a stomach ache, more on that later). DL Concierge Dudley was very sweet and helpful (he also got sick). Can all specialty restaurants accommodate special dietary requirements? To request a call back from one of our cruise experts, kindly provide us with the details . ), Virgin doesnt tell you before your ship launches, when they thought my purchases in Texas were fraudulent, Read this first to help ensure it gets approved, I Had Avoided United & Americans Schedule Changes, Until Now, Leaving Twitter? They charged my account twice the same exact amount. Are vegan menus offered in the Main Dining Room? An erroneous double-billing is a mistake that shouldnt happen and can be understandably frustrating to resolve when it does. I'm not talking a hold or pending charge. Your previous content has been restored. I just see a deterioration of customer service in general these days. However, depending on the cruise line, there will be some things that could . To add insult to injury, because our account was "closed" (as it should have been, they also got my check book that I NEVER carry on me except for that week lol) I couldn't even access my account to get cash out through a regular teller. Asch asked for a refund. You're ultimately responsible for the towels, so might as well just do it. I issued a RTW ex-DEL about three weeks ago and the charge from SQ India showed up as usual on my credit card. Started June 21, 2021, By A week before my cruise on Symphony of the Seas on September 10 th, I got a notification that I had won an upgrade to a junior suite from a neighbor balcony for the sum of 2960 dollars. Update: The $15 beverage that I was charged on my final guest statement will be refunded back to me (They made a mistake and said I had wine). This year I am planning to have a cash account and then pay as I go - so I don't leave a debit card. - instead of successfully booking - i was redirected to the main page and got various errors. Can I use my dining package at the restaurant at Coco Beach Club at Perfect Day at CocoCay. Maybe they get a cut of that $25! How can I make changes to my dining package restaurant reservations? It was not a hold but a debit transaction from my acccount. I feel your frustration when these things happen. Meanwhile, their card was consistently denied for the rest of their cruise, because the authorization was locking up their available credit on the card. Please visit Cruise Planner for the most up to date pricing for your sailing. - I was disappointed not to have gotten the tickets, so I decided I will . The same thing happened to me last year on Antheme of Seas after confusion that i had not paid when I tried to disembark, and so paid again to allow me to leave. The temporary hold will drop off. The form's website did not support shipping to UK and they advised me to pay them via PayPal, which I did, in MYR. Of course, they didnt eat THAT much. But the remaining cost of $3,064 wasn't refunded. The one thing that boggles my mind is why, after all the "hacking" and possible mistakes that can occur, do people continue to utilize Debit Cards as opposed to Credit Cards for purchases like this :confused: By By If you purchased your package pre-cruise, you will receive the reservation confirmation in your stateroom on Day 1. ?, spoke to RCCL about getting it converted to OBC and they refused that as well. If you at at your credit line (which a lot of people are), credit card bill payments could be declined for the same reasons. 1. Whether youve read our articles before or this is the first time youre stopping by, were really glad youre here and hope you come back to visit again! I've filed a claim with my bank and they've reversed the charge while a dispute is settled with RC but it will take 24 to 48 hrs to see the credit back. Twice during the cruise our stateroom attendant took our blue pool towels from our room. Royal Sweet Dream Pillow. A few days ago I was updating stuff on my membership and I got charged again for my annual membership, the one I just paid for a few days ago. A little bit rustic Italian trattoria, a little bit highway-side diner and school cafeteria, Jamies is decked out in a head-scratching assortment of plush blue booths, wooden and steel tables, armchairs, green and yellow metal cafeteria chairs, dried peppers and sausages hanging on the wall, industrial lighting and chandeliers. THE MOST EXCITING CRUISE DESTINATIONS AND AWARD-WINNING SHIPS Unlock some of the most incredible travel destinations.Get on island time and unwind on some of the best beaches in the world, venture deep into the rainforests, and snorkel the most vibrant reefs on a Caribbean or Bahamas cruise getaway with the whole family.. You dont need to get all gussied up to dine here; jeans and tees are just fine. Go team Royal. Cruises - Amazing Cruises And Deals | Royal Caribbean Arabia. Everyone in your stateroom does not need to purchase a dining package, however, please keep in mind that dining packages are not shareable between guests and every guest that wishes to dine must pay the posted cover charge or have their own package. The island has been a port of call for Royal Caribbean for years, but it recently underwent a dramatic renovation costing a staggering $250 million. in canada they are taken off as a debit tranaction. Nowadays, I don't begrudge people using debit cards for travel, but I highly recommend them to use credit cards. Credit card. Today CocoCay is unlike any other port in the world. Money deducted immediately and the you have to correct an error. Took weeks of calling to get the money back. Additional buffet-style options vary by ship, an example is Solarium Bistro or Park Cafe. Just woke up this morning to find I was double billed almost 1000.00 for my cruise last week. Join Date: Dec 2012. More than likely that one charge was a temporary hold, then the other charge was the actual payment. I'm so sick of crappy customer service in so many areas of the service industry these days. No 24hr customer support. Diamond lounge was nice, great cosmos and not too crowded at all on the 2 occasions we went there. You need to be a member in order to leave a comment. We need to absolutely ban Debit cards. That way you can still use your Capital One or Barclays or whatever other banks card. Thanks. So hopefully in the next few weeks it will go through. 25,000 bonus points after spending $1,000 or more on purchases within 90 days of opening your account. By Arrived on ship and notified the Customer desk I was not taking any junior suite as I had not bid on it. That was my first thought, too, but he says they "refused" it, because of that. Before Covid, some cruise lines gave you envelopes for you to give cash gratuities to everyone before you disembark; those are probably still in effect on an as needed basis. Theres a lot of things. Dining packages purchased onboard will have an 18% gratuity added to the purchase price. I find the account feature on the app really nice as it post charges quickly. Your bank only does $2 million per month? The gratuity applies to individual guests of all ages and stateroom categories. Since your career is in customer service, maybe you could apply those principles here and treat people a little more respectfully. Rated 4.90 out of 5 based on 21 customer . I worked in customer service in one capacity or another my entire adult life until retirement (and after, from my home) and before all of this automation we actually answered the phone on the first ring, were trained to do things correctly the first time and to do it politely and professionally. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, F97AEA45-0709-4B40-8932-FFED132839A3.jpeg. Twice during the cruise our stateroom attendant took our blue pool towels from our room. Either way, lesson learned. Please note that restaurants vary by ship and are subject to availability. The following restaurants are included in the Unlimited Dining Package. Royal Decameron Club Caribbean: Excellent " BEWARE of being charged TWICE" - See 4,687 traveler reviews, 6,524 candid photos, and great deals for Royal Decameron Club Caribbean at Tripadvisor. (A la carte restaurants include Izumi Sushi and Sichuan Red). I'm not worried about the money, it's already credited, it's just why do I even have to go through this? Hopefully this has already been resolved by now. On April 26, two credits $19.02 and $470.85 appeared on Asch's credit card. When this 'Uber charged me twice for one ride' dispute was being settled, it turned out that the driver was from Afghanistan who did translations for American troops. I will always check on this before leaving the ship and might have to start hiding my pool towels. Well said. As of September 7th, 2022, the automatic service gratuity of $16.00 USD per person, per day for guests in non-suites staterooms, or $18.50 USD per person, per day for guests in Suites, will be applied to each guest's SeaPass account on a daily basis.. . So using another example, let's say you spent $100 on a . Most beers cost around $6.00 and frozen drinks were around $7-8. Photo courtesy of Royal Caribbean. In this case, youll be assigned a seating and a table. They took care of it and all was well. The exact savings will vary, especially if you skip meals or opt to dine at specialty restaurants with a lower or higher cover charge. It does happen, but as you found out, was easily solved. Want to comment on this post? How about over the last year. Hopefully they make it right. Paste as plain text instead, *Please see all applicable Terms & Conditions for Promotions. It most likely showed on your final onboard account the morning you left and it is important to check all charges before leaving as it is much easier to deal with on the ship vs off. Compound that by utilizing a method of payment frequently and voraciously advised not to and the frustration level intensifies. Both these hotels have charged taken two payments out of my card on file both have since rectified, apologised and refunded me just a heads up guys, watch It's true I'm riled up right now but it's been an accumulation of administration and billing issues from the start. Firm and full, yet adaptable can be fluffed or flattened. Join our mailing list to receive the latest news and updates from our team. So far it has been extremely difficult to get in contact with Royal to fix this from home. Ways To Contact Hyatt, Delta, MTA, TSA & Others. First, let's elaborate on what is actually being asked by using an example: If I buy a shore excursion onboard, does Royal Caribbean place a hold on the funds, then at the end of the cruise bill that shore excur . So imagine Alex and Alicias surprise when they got the bill and the total amount was $98,638.93! Next day, informed that Royal up was not budging from their position and that I should contact Customer service in Miami when cruise was over. It's not incumbent; it's a choice. Enjoy an elevated menu at no extra charge. I did a three way conference call with my bank and rccl., the girl at rccl argued with my bank when they said it was already deducted from my account and it was not a hold. Glad your issue has been resolved. It turned out that someone entered an ID number into the gratuity box instead of the correct tip amount. Crusinfanatic, Blah blah blah, at least you got another hit on your posts. I recall the alarm going off on us quite a few times for towels that we did in fact return. If you dispute a credit charge no money has been taken from your account and officially you don't owe anything until the matter is resolved. Earn your wilderness badge as you cruise between the Alaska glaciers . No one is saying there isn't consequences. They can still pay their short term bills, utilities,etcthrough theirchecking account. Im assuming this becametoo annoying and consistently caused a hold up. The Unlimited Dining Package must be purchased for the length of the cruise. Powered by Invision Community. It gives them an extra buffer, while they sort through fraudulent charges to the credit cards. "Royal Caribbean refused to . We exchange them out as soon as we come back onboard. Delta charged me twice. Has this happened to anyone recently? Anyone else ever come across this? My bank gives me a "provisional credit" for ALL fraudulent charges and instant refunds on any NSF charges caused by suchimmediately upon receipt of my signed affidavit. It's easy! Earn 2 points for every $1 spent on qualifying Royal Caribbean and Celebrity purchases. There is a bit more to it. The short answer is no. Day of cruise, call Royal again, told that they can straighten it out on the ship. 19952022, The Independent Traveler, Inc. My final on board bill was charged twice!
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