None of the methods described before is solving the issue. Hello! They both worked perfectly until a few weeks ago. I've disconnected the TB16 and laptop, power cycled the TB16 and laptop. When you connect the laptop to the docking station, you can gain access to all your peripherals such as the mouse, keyboard, stereo speakers, external hard drive, and large-screen displays without having to plug each device into the laptop. Tried to uninstall/reinstall ASMedia and Thunderport Controller without any effect. the adapter no long shows in network properties. If so, any extra steps you took to try and resolve it? Followed the Dell driver installation guide and BIOS settings guide to a "T". Repairing the driver hangs the computer. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. tldr: Dock is fine if you just want video, audio and ethernet and are okay with installing drivers for the audio/ethernet.. Update =I believe the last update of the BIOS from Dell is the main reason it stopped working. Solution 1: Decrease your network adapter's Power Output Press the Windows Logo key + X to open the WinX Menu. I tried restarting everything, downloading drivers and some investigations in the Device Manager but no luck so far. +have you also completed all bios, driver . Then power on the docking station by connecting the power adapter to the dock before reconnecting the Type-C cable to your computer. The updated video can be viewed here: http. Two Dell 5510, each with a TB16. Right-click on your computer's active network adapter and click on Properties. I DO see that the Thunderbolt Service on the laptop is not running. I followed the SLN308303 instructions below and the problem is solved.TarekMMostafa, Dell USB Type-C and Thunderbolt Docks. Then power on the docking station by connecting the power adapter to the dock before reconnecting the Type-C cable to your computer. At the login screen, display output works just fine on the dock, but ethernet is not working nor is USB on the dock. Will be sending the Thunderbolt dock back to Dell for a refund. * Are you saying that the PC and TB16 function correctly in Linux? I have been using the TB16 with my XPS13 for several months without problems. After you start the Thunderbolt software, all you get is a system tray icon, which you can then right-click to do a few things like view connected devices, manage approvals, and see some version information. Works for a bit and dies 3 different docks same exact behavior.. Do you have Citrix Receiver installed? Same issue here. External drive will pop in and out until it goes completely out. Then compare the SHA1 checksums. In the Device Manager, double-click on the Network adapters section to expand it. It has to be something related with the power saving because that's exactly what I did on Linux, and indeed the device works properly there. Right now I'm having people open up their laptops and log in via the laptop keyboard, but it's less than convenient, especially when they came from the world of the e-Port replicator that just *worked*. I installed the Realtek USB-GBE Ethernet Controller driver from Dell on all laptops, that did not work either. The ports on the back are fine. Updated all the drivers on the laptop as per Dell support. As for many others, having been working fine for several years the USB ports on my TB16 recently stopped working with my XPS 13 9350. Attach a USB 3.0 hard drive (SSD preferably) to TB16 and copy a large file (several gigabytes) from it to your local drive. ymmv I tried restarting everything, downloading drivers and some investigations in the Device Manager but no luck so far. The internet connection through the ethernet stopped working suddenly. Plug in all dock peripherals. I've had a Dell TB16 running for several months, used with my XPS 15 9560 laptop. If so, what is the detailed error message when you double-click the device(s)? Hope this information helped! Works like a charm with the Logitech receiver plugged into the dock. Dell Precision, Latitude or XPS notebooks with a Thunderbolt 3 port can receive up to 130W of power. No idea if this is related to the problem, but it's odd. In looking more deeply I also found that this was a data issue only. Thank you for any and all help! I'm frustrated about this. EDIT: Should note, Precision 15 5510. If so there's a known incompatibility with older versions of that application, so you have to make sure you're using version 4.9 or above; Dell has a KB article about it that includes a link to download a newer version. Now I can plug a single cable into the laptop for everything to work (ethernet, monitor via HDMI, dictation microphone, Logitech receiver, etc.). If your chipset drivers are up to date, look for others which might include ASMedia drivers. However when I plug the webcam's USB connector into the XPS 15 laptop itself, it's immediately recognized again. I actually have 2 of these docks and have issues with both. We have received the required details. I have kept up with all the updates for the laptop and the docking station as well as Windows 10. Press the dock button for a second and system should boot normally. TB16 Docking Station USB Ports Stopped Working, Dell Laptops all models Read-only Support Forum. 1 person found this solution to be helpful. If you plug a keyboard or mouse into the laptop itself, it works there. The solution in my case DELL TB16 dock issues/problems Task bar->Thunderbolt icon->Approve Attached Devices -> Cable and Dock -> Always Connect USB, and audio should work. Here's what we do: Unplug the dock Update the Thunderbolt Controller Driver Update the Thunderbolt Firmware Plug in the dock Run the TB16 Firmware Update utility And that's it. When you have the dock connected do you even see the ASMedia USB Root Hub listed in Device Manager? I can't remember its exact name, but it definitely contains "ASMedia", because the other one pertains to the hub built into your PC to handle its own USB ports. I installed all of the most recent drivers from Dell Command Update and Windows Updates on all laptops, that did not work. VGA monitor works. #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. 3124 04-05-2019 06:02 AM TB16, Ethernet, USB not working, #2 Hello, the solution here of updating the driver Thunderbolt (TM) Controller - 15D9 doesn't work for me. Plug in power and TB to laptop. Hello, the solution here of updating the driver Thunderbolt(TM) Controller - 15D9 doesn't work for me. I have a Dell 27" monitor plugged into the dock, as well as an external Logitech webcam plugged into one of the TB16 USB ports. I did not install the Citrix Receiver. Any other ideas?? That's it. Precision 5530, TB16 ethernet connection not working. 2. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. Ethernet unstable with TB16 and Windows 11 I did a clean installation of Windows 11 on my Dell XPS 9370 laptop. We've been fighting for a while with quite a few of our TB16 docks, and figured this might be a good place to see if anyone has found a working solution. I initially noticed this because an external HDD I had attached (and previously was working) stopped showing up in Windows Explorer. The TB16 still has problems 1) High latency lag for mouse and keyboard when connected to the dock. Install Thunderbolt3Unblocker on macOS Use MiniDisplayPort (or HDMI) and Thunderbolt 3 for the displays. Fresh installs of Windows. No errors on the Device Manager. * Were these TB16 issues out of box? USB and Ethernet not working. I was having the exact same issue on my XPS 13 - after the latest Windows update my dock's USB ports & ethernet stopped working. 0 Kudos DELL-Alasdair RSocial Media Support#IWork4DellI'm based in the UK and I'm usually available Monday to Friday 10am-5pm GMT (BST) Get Support on Twitter @DellCaresPro. It works great when not connected to the docking station. Display works fine. I tried restarting everything, downloading drivers and some investigations in the Device Manager but no luck so far. Try powering off the dock by disconnecting the Type-C cable and then removing power adapter from the dock. Over the past couple months I've been deploying a fresh round of Precision 3540's and TB16 docks to users. 1 DisplayPort and 1 mini DisplayPort. When I recover my laptop from sleep, the ethernet + usb do not want to work. I am using Precision 5530 with Dock TB16 to connect external display and ethernet cable. I've tried installing Cirtix and the Controller Driver, they're all the latest versions and my USB ports still don't work. If changing the Power Output and turning off "Allow the computer to turn off this device to save power" does not work. All you need is either a single cable with Displayport on one end and mini Display on the other, or a Display > mini Display adapter. After signing into Windows, ethernet and USB kick in and work as normal. The displays wouldn't be working either if Thunderbolt was down entirely. The ethernet is working fine if I use an ethernet/USB-C adaptor. The issue we are having is USB and Ethernet on the dock will more often than not fail to work until AFTER you are signed into Windows. If that's not it, do you see any devices showing errors in Device Manager, particularly in the "Universal Serial Bus controllers" section at the bottom? Well if you open up Services (WinKey+R, then type "services.msc"), is the Thunderbolt Service in fact missing? After signing into Windows, ethernet and USB kick in and work as normal. Dell has a KB article including download link here: https://www.dell.com/support/article/us/en/19/sln306154/tb16-dock-losing-connection-to-peripherals-a That was exactly what it was. Now, the monitor still works perfectlybut the USB ports on the TB16 seem to be dead. Quite a pain. Running version 1.41.648.5. If this doesn't solve your problems and video-output is still the only thing that works with your docking station, it may be because of power saving settings (tlp). Reinstalling the Thunderbolt Controller Driver did the trick to resolve both issues. I would really appreciate help to solve this issue. At that point you MAY have to reauthorize the dock the first time you connect it, but if so you should be prompted for that. The dock seems to function just fine in POST, and after you are logged into Windows. Jericho5589 4 yr. ago The display port passes signal to a second monitor though Uninstalling the drivers hangs the computers. If I try to start the Thunderbolt Software application, I see an icon indicating that something is running, but there's no GUI and no way to interact. I can provide more info if needed. Status was: target:patched, 10.12.6 (16G29) backup:original, 10.12.6 (16G29) It appeared in the list but didn't appeared anymore after the patch, even if I use the restore option. We currently have around 40 TB16 docks in our business, all connected to Dell Precision 3520 / 3530 / 3540 laptops. 7 [deleted] 3 yr. ago [removed] sometimes_productive 3 yr. ago Your symptoms sound a lot like a known incompatibility between the TB16's USB host controller driver (which would break USB, Ethernet, and audio) and older versions of Citrix Receiver. Fixes that shit right up, just need an admin to approve the devices once or else every boot will show messages in the bottom right at first login. The display port passes signal to a second monitor though. If it's gone, I would suggest disconnecting the dock, uninstalling the software, and then reinstalling it. I managed to change to a new one from DELL but the same thing happened. Interesting. Is it all the USB ports that are affected? Dell Thunderbolt Dock TB16 Not Working. The monitor ports are working. The ethernet is working fine if I use an ethernet/USB-C adaptor. Keep in mind we have mostly Precisions and a bunch of Latitudes with some Alienwares scattered for flavor. Currently we are running v1.16.56.1, Uninstalled and reinstalled the Thunderbolt controller drivers. If it still doesn't work, try installing the Thunderbolt firmware, which requires you to be running the latest BIOS and Thunderbolt software first anyway. On my system it's there and the startup type is set to Manual, I assume because it only starts when a Thunderbolt device is connected, but I don't have one handy. Do all the other ports on the dock work? I tried installing all new drivers and also new Citrix receiver and still USB, ethernet and audio jacks do not work. Update: Received the WD15 dock yesterday (USB-C, but no Thunderbolt). For what it's worth, there are multiple versions of the Controller Driver floating around. The only noticeable difference between the two docking stations is the vents on the sides of the new model, previously forums were full of people complaining about the heat issues on the old model. Unplug every peripheral on the dock. Dell TB16 thunderbolt dock review with Macbook Pro experience and output to external monitors check out the video. The latest one is here: www.dell.com//driversdetails. That makes these three ports utterly useless. The other option that I found was, unplug the power and laptop TB connection. The driver is already up to date. Just for the sake of completeness, try manually downloading and updating the ASMedia USB Host Controller driver from support.dell.com, since that's the driver that controls the TB16 dock's USB ports. Tried different docks, but I'm convinced it's not an issue with the actual dock hardware being there are multiple docks with the same issue. But I'd again recommend uninstalling and reinstalling the Thunderbolt software and then applying the appropriate Thunderbolt firmware update for your system. 1 Answer Sorted by: 0 There were known issues with earlier firmware on these devices - update firmware with fwupdmgr udpate --force && fwupdmgr upgrade - you may need to run this multiple times. Kind Regards Tyrone France 0 Kudos Reply Has anybody else experienced (or is currently experiencing) anything similar to the above? 2) Monitors continuously wake from sleep and go back to sleep And double-check you're on the latest system BIOS before you do any of that. Thank you! This doesn't happen on all of them, but 5-6 in the batch of 20 I've deployed. I have a Precision 3520. The Dell Thunderbolt Dock TB16 -240W can provide power to your laptop (at 19.5V) and can also provide up to 60W of power to attached Thunderbolt 3 peripherals. You should open "ThunderBolt Control Centre" and re-enable the "Dell Thunderbolt cable" and "Dell Thunderbolt Dock". I have over 10 xps13 and a P5520 all up to date with the latest updates both Dell command update and Windows 10 pro updates, and the TB16's all stopped working Ethernet works for 5 min, then comes and goes for 5 min until finally vanishing the adapter no long shows in network properties. Cant figure it out. Ethernet works for 5 min, then comes and goes for 5 min until finally vanishing. * What operating system? I can charge my phone with USB port but that's it. . 4 USB . NOTE: Dell Thunderbolt Dock TB16 only supports Thunderbolt 3 technology. You also need to download and install drivers from Dell's site to get ethernet, audio and USB to work. When you say stopped working, do you mean that they do not recognise if anything has been connected? Find helpful customer reviews and review ratings for Dell 3GMVT TB16 Thunderbolt 3 Dock with 240W . Solution: after installing bolt, install bolt-tools (sudo zypper in bolt-tools). https://www.dell.com/support/article/ht/en/htbsdt1/sln308303/dell-usb-c-and-thunderbolt-docks-wd15-tb16-tb18dc-wd19-wd19tb-wd19dc-d6000-bios-settings-and-driver-installation-for-troubleshooting?lang=en#driver. Same problem here. BIOS settings and driver installation for troubleshooting. A USB 3 Ethernet adapter works fine when attached to the laptop, I haven't tried it when connected through the dock. I can move the plug from the webcam to either of the TB16 USB ports and get no response -- no device shows up in Windows device manager, and Logitech Gaming Software doesn't see the webcam. However, when I use the ethernet connected to the TB16, the ethernet drops out every few seconds. I'm having the exact same situation. Uninstalling the drivers hangs the computers. I am using Precision 5530 with Dock TB16 to connect external display and ethernet cable. Try powering off the dock by disconnecting the Type-C cable and then removing power adapter from the dock. I'm running out of things to try and my Google-fu is winding down. I had to run the firmware update tool on a Windows laptop to get it to the latest version in the end. Fresh installs of Windows I do not see the ASMedia USB Root Hub listed in the Device Manager. Note: I updated the BIOS a couple of days ago. My TB16 dock works fine and I get 1 Gbps down and up from my employer's ISP when using the dock. Change your power profile to "High Performance" AND update the ASMedia USB 3.0 driver to v1.16.29.1 (Asus has posted them for many of their motherboards, try here, don't run the install, just use the files in the Drivers_Win10 folder). The USB ports also don't work. Repairing the driver hangs the computer. same as above. My machine has been running now for about an hour now without any issues. The USB ports also don't work. Now it is working just fine. The USB drivers for your computer are very important for the operation of the TB16. While we've had various issues throughout the last few years (USB being a huge one) I've got them pretty well sorteduntil now. What DOES NOT work: Displayport Update the dock's driver (see above). The internet connection through the ethernet stopped working suddenly. In this video, Dell Thunderbolt Dock TB16 Not Working, follow these troubleshooting steps in the order as presented a. - Two USB 2.0 ports. It's startup is set to "manual", and when I try to start it, it will NOT start. The ethernet is working fine if I use an ethernet/USB-C adaptor. Please reinstall the Thunderbolt software package. 1. * What PC model? The driver is already up to date. I just tried a fresh OS installation but the TB16 didn't appear anymore. Any advice? I've powered down the dock and reconnected it several times. Access Device Manager > System Devices > Thunderbolt(TM) Controller - 15D9 > Update driver, After updating and getting prompt, select "Always Connect". DELL-Alasdair R Social Media Support #IWork4Dell https://www.dell.com/support/article/us/en/19/sln306154/tb16-dock-losing-connection-to-peripherals-a 1 person found this solution to be helpful. The Thunderbolt software icon only shows after you manually launch it; you should see it listed in your Start menu if you want to launch it, but that's not required in order for Thunderbolt to function. The internet connection through the ethernet stopped working suddenly. If yours is simply set to Disabled, try changing it to Manual. When I launch the Thunderbolt Software I get the following error message: "Thunderbolt Service cannot be found in Services. We will work the issue. Click on Device Manager in the WinX Menu to launch the Device Manager. Every single one has blinking orange lights on it's ethernet port connection. Copy a large file over SSH (scp) from another machine on the LAN to your laptop using your external gigabit USB adapter attached to TB16. https://www.dell.com/support/article/ht/en/htbsdt1/sln308303/dell-usb-c-and-thunderbolt-docks-wd15-tb16-tb18dc-wd19-wd19tb-wd19dc-d6000-bios-settings-and-driver-installation-for-troubleshooting?lang=en#driver, Uninstalled and reinstalled the Asmedia USB drivers. Besides the USB ports not working until you log into windows, it does what I need it to do to use my monitors - which was the main reason I got it. You may also receive assistance or suggestions from the community members. At the login screen, display output works just fine on the dock, but ethernet is not working nor is USB on the dock. Connections and Features - Supports 3 displays. Good catch thanks. It has to be something related with the power saving because that's exactly what I did on Linux, and indeed the device works properly there. None of the USB ports on the dock function. The fix is to download a newer version of Receiver straight from Citrix. Do they still have power? Dell Community Forum Home & Office Networking Support. We also need to run triple monitors which I've heard the D6000's struggle with. Edit: This works for our XPS 9370 laptops. VGA and DisplayPort didn't work for me. Did you happen to install Citrix Receiver last week? I've downloaded and installed the ASMedia USB Host Controller driver from support.dell.com several times. Power light on TB connector should come back on now. Stopped working in July. On opening up the box and unpacking the device it started to become clear where some of the issues with the previous model were. the TB16 only features a single Displayport The TB16 has 2 DisplayPorts. I don't have speed issues when using USB 3 SSD drives attached to the dock though. I cannot see the Thunderbolt Doc icon/app in the tray. I've heard people having great luck with the D6000 docks, but we are too deep into the TB16's to think about switching over. If you plug a keyboard or mouse into the laptop itself, it works there. I had a problem with TB16, actually with connecting TB16 via thunderbolt cable to my XPS.After reinstalling WIN 10 a and installing drivers for dock and thun. you new motherboard has a new MAC address and needs to be allowed into the dock, Once you do this It will jump back into life. You can't use MiniDisplayPort and HDMI together because they are daisy chained (not supported by macOS). Go into the BIOS and uncheck "Always allow Dell docks" and check the "Devices approved by user" box. Precision 5530 with Dock TB16 to connect external display and ethernet cable. Steps I have taken to resolve: Updated the BIOS Last week the USB ports on the docking station stopped working.
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