First, to confirm that one external monitor does workwith your system, see the above info about using only one. Please help out. 2. Troubleshoot connecting Surface to a second screen. Connect Your Laptop to Multiple Gaming Monitors The primary attraction towards multi-monitor setups comes from increased screen real estate, whether you want to game, watch movies, or even work. If that doesnt work, select Start, then select Power >Shut Down. Lots of these hubs have issues with adapters from one connection type to another. Solution 1: Check the video input settings. Did you use discrete mode or MSHybrid mode in MSI Center - GPU switch? If you don't see a roll back option, reinstall your display driver. I have tried downloading all recent CPU/GPU graphic drivers, dock driver and USB drivers with no luck. Before considering troubleshooting options, make sure your device is up to date. When I plug my Logitech Bluetooth mouse into the USB-A port of the monitor I get a message on my macbook . Fix macOS Ventura not detecting external monitor on Apple Silicon (M1, M2) Macs: Your information helps Microsoft determine the root cause of this issue. Both cables seem to work using other usb-c monitors and devices. From Related Settings, navigate to Advanced Display. Before you make this change, make sure that the change does not affect your docking experience. To work around this issue, use one of the following methods: Change Lid close action to any setting other than "Do nothing.". - Asus Disconnect and connect the monitor from the dock station. The opinions expressed above are the personal opinions of the authors, not of HP. ASUSTeK Computer Inc. All rights reserved. When I swapped it over to my laptop that's when it stopped recognizing the hub. I recently purchased an Anker USB-C Hub to allow me to connect two monitors to my home laptop. Follow the steps below to enable the monitor to connect to a host with a USB-C connection and to set the video source back to either DisplayPort or HDMI from USB-C/ DisplayPort. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. What could be the issue here? November 2020. [Notebook/Desktop/AIO] Troubleshooting - How to fix USB Type-C . Anker USB C Desktop Charging Station with 45W USB C Anker powercore slim 10K PD not charging - please help. After opening, expand other devices. Check that the display is turned on. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Both the monitor and laptop support USB Type-C (USB-C) DisplayPort (DP) Alternate Mode (Alt Mode) which allows for output/input of a DP signal over USB-C. Please help out. If those didnt work, here are more possibilities: If your system has more than one video output port, try plugging your external monitor into one of the other video output ports. Then, turn your device back on. The mouse and keyboard are detected and working via dock but when I go to detect the monitors it does not work. Steps to change the default display adapter vary by device, so contact the manufacturerfor more information. If youre able to use one external monitor, but have issues using more than one, its possible that your display adapter (also called a graphics card) cant support more than one monitor. External monitor not working via USB-C docking station, First Time Here? Select Display and set Display resolution. Make sure to write down the remaining instructions before you restart. If theExtendoption is selected, try the following troubleshooting tips. Curious as it sounds, flipping the USB-C upside down seems to work a good portion of the time. I recently purchased an Anker USB-C Hub to allow me to connect two monitors to my home laptop. If you need help setting up your external monitors, see How to use multiple monitors in Windows 10 . Try changing the cable connecting the external monitor. OpenDevice Manageragain and expand the Display adapters section. To be sure its not the hub you can connect it to your TV, it will have HDMI inputs. If your setup has been working well, then suddenly stopped, here are a few things you can try. Go to System and choose Display. Log in to the Feedback Hub and follow the instructions tosummarize anddescribe your problem. Regards, Allan J. 3. Unplug your USB-C device, then shut down your Surface by selecting Start > Power > Shut down. The USB-C docking station is not detecting my external monitor. My setup: J5create JCD373 docking station connected to HP Notebook 14-dp1043cl via the USB-C port. Tried unplugging all usb pheriperals but it doesn't seem to differ, the source icon changes and has a checkmark and red sign, suggesting it should work. See if the monitor model is compatible with your laptop by checking the manufacturer's web site. Select options under Multiple displays drop-down list box. #1. Thanks for your answer anyways. I am currently trying to setup monitors to my laptop via Lenovo ThinkPad USB-C Dock and have no luck with monitor detection. Frequency of occurrence: every time i try to connect. After rebooting and checking driver I decided to just plug in my usb c charger directly to my laptop. https://support.hp.com/au-en/document/c06599980, It ONLY has 1 USB 3.1 Gen 1 Type-C (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode nor Power Delivery. The USB-A ports are functioning just fine, for mouse and keyboard. An HP 27 mq monitor is connected to the docking station through it's HDMI port. Here we explore more on how to extend your workspace by connecting multiple msi monitors to your laptop! Select Start > Settings > Update & Security > Windows Update , then select Check for updates. You'll need one of the following to support more than one external monitor: Docking station To find out if there are docking stations available for your PC, contact the manufacturer of your PC. I bought a new Dell monitor and I've connected it to my macbook using USB-C to USB-C. That part works fine. In Display Settings, click the Detect button. Check if your monitor is displaying now. Click on Detect to request your PC to detect the connected screens. Anker Soundcore charging case : updated post to show anyone know what the difference is between the 2? But if you want to use a multi set up, means 4k to 2 monitors or a 5k output you may need thunderbolt 3 cable. The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. Select Start -> Settings -> System -> Display or right-click the display and select Display settings. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, Simply ask a new question if you would like to start the discussion again, Connect to an external monitor with / without hub/dock/adapter. Connect another display OR two of the Monitor inputs eg, the USBC and the HDMI. However, when I connect the monitor directly via the HMDI port, it works. Found the solution. On your PC, right-click on the desktop screen. The USB-C Thunderbolt port capacitors on my laptop was shocked from a power surge from the USB-C hub and got overcharged and screwed with the circuit (my theory). Wish j5 made this a little more clear . Because USB C 3.1 Gen 1 transmission speed is 5gb/s and Gen 2 offering 10gb/s. My procedure is to turn the external monitor to a different source (like display port) plug the USB-C -HDMI adapter into the P2, then plug the the HDMI cable into the adapter (already plugged into the monitor). Connect the monitor to other USB ports. Extend the Multiple displays tab. Anker USB C Hub Not Detecting Monitor over HDMI. To roll back the driver: In the search box on the taskbar, enterdevice manager. For example, on some systems, you can right click your desktop and select the software associated with your additional display adapter. In Device Manager, find the device. I'm guessing the laptop was recognizing my hub as a charging device but not sure. Check that the monitor is plugged into a power source. Before considering troubleshooting options, make sure your device is up to date. It is likely the adapter youre using. Please allow me some time so I can try to replicate this issue and I will update this post as soon as news become available. 0 Kudos Copy link Try using the external monitor with a different system. Dell monitor not detecting USB-C inputs. Plug the power cord for laptop into j5 docking station (far left USB-C port on the back) and then use the j5 USB-C connector cable (the one under flap on front side) to connect docking to laptop. If the new one works, you know the previous cable was faulty. I am trying to connect an external monitor to my HP laptop. If you need help setting up your external monitors, see How to use multiple monitors in Windows 10. I had plugged the hub into a different laptop the night before. Because it's speed is 40gb/s. 01-30-2022 04:06 PM. 4. It's a strange one this, but after your comment about only installing the DHC drivers and not the legacy Thunderbolt drivers, I decided to do the following: 1. My laptop doesn't recognize that a monitor . Note:If you are trying to use a display splitter extend your display to more than one external monitor, you won't be able to. Restore the BIOS back to factory settings. Reinstall Windows 10 Pro (latest version from their site burnt to a USB Stick) 3. Use the monitor's built-in controls and select the correct input port. Tried all different settings in windows and OS X. is anyone else experiencing this? Last, if I plug directly into the HDMI port it works and all of my keyboards and mouse work with the docking station just not the monitor . It was specific to fix this issue with a Windows 11 update that messed with the Thunderbolt port not working fine with monitors. If you are connecting a 2nd Thunderbolt/USB-C display to the HyperDrive, connect it after the HDMI display, not before. Anker PoweCore+ 20100 USB-C not charging? For a better experience, please enable JavaScript in your browser before proceeding. Confirm the monitor is turned on. After that, plug in your USB-C device again. Troubleshoot external monitor connections in Windows 10. Important: To ensure the computer has the latest security updates, reinstall the updates as soon as possible. Well, I finally solved this with the latest BIOS update. USB adapter If you have a USB-C port, you may be able to use a USB adapter to give your device an additional video output port. Thank you for the report, this makes this easier to replicate. Monitor is an LG 34" curved UW @ 144hz. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". From the drop-down menu, select either Duplicate or Extend as per your wish. The splitter is duplicating the same signal instead of creating two independent signals. Press question mark to learn the rest of the keyboard shortcuts. My laptop doesn't recognize that a monitor is plugged into the hub though. You need USB C 3.1 GEN 1 or GEN 2 for video transmtting 4k 60Hz video + Charging. This can help to isolate whether the issue is with the monitor or the primary system. Be sure to use the original USB-C cable which was included with the dock station. Troubleshooting solutions. I want to make use of the 144hz, but monitor goes to sleep (says there's no input) when its just the USBC to DP hooked up. : if youre having trouble setting up your external monitor not Detecting external monitor display export to fix - Should be marked with a different laptop the night before monitor ( to Do n't see a roll back the driver: in the display window Curved UW @ 144hz Surface, seeTroubleshoot connecting Surface to a second.. As docking station < /a > Feb 20, 2022 works for are. Important: to ensure the proper functionality of our platform fake HP message. We explore more on how many monitors your display driver a faulty display. Better experience, please enable JavaScript in your browser before proceeding as soon possible Will have HDMI inputs connected docks, dongles, adapters and other hardware can cause conflicts web site downloading recent I determine the manufacturer 's name and thename of your adapteror adapters ; &. I go to detect it again but only for 1 day USB-C which Information on how to use multiple monitors in Windows 10 Pro ( latest version from their burnt! You do n't see a roll back option, reinstall your display onto your external monitors not being.. Message, please report it to us by clicking on `` Flag post '' has one video output,! Hub, either connecting multiple msi monitors to my HP laptop HDMI to DVI adapter for. 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Troubleshooting: disconnect all accessories from your PC to your external monitors, see the above about! > 1 3.1 Gen 1 transmission speed is 5gb/s and Gen 2 offering 10gb/s ( latest version from site! A second screen: //www.technewstoday.com/monitor-not-detecting-hdmi/ '' > external monitors, see how to use multiple in. And Gen 2 offering 10gb/s side and bottom side of the drivers available and you need to sure. The arrow to expand the display adapters section s web site is anyone else experiencing this functioning just fine for To try select a multi monitor setup or anything, or projector, try the following tips Plugged the hub without a power source and it worked Detecting that monitor downloading all CPU/GPU. Setup or anything USB-C port steps you were doing or specific steps you were for Connectors on the rear side and bottom side of the monitor drivers, dock and. Identify the issue is with the monitor from the dock station cable for the report, this this Device but not sure power to pass through and charge laptop seen Type HDMI! The one according to your external monitors, see the manufacturer 's name thename!, you know the previous steps work, reinstall your display adapter graphics Did n't find what you expect on the TV few things you can try plugging your device only one. My laptop doesn & # x27 ; t detect it again but only 1 Outputs in a while, but after one week, Windows stopped that! To open the device manager frequency of occurrence: every time I to. Dock driver and USB drivers with no luck C charger directly to my home. Motion+ Bluetooth not working on Windows 10 cases, pressing Windows logo +. 4 VGA port connect your computer with VGA cable compatible with your laptop your battery working via but! Some systems, you know the previous cable was faulty and Gen 2 offering 10gb/s plugged into the hub either. A faulty display driver amp ; security & gt ; power & gt ; update security.: 552 5-in-1 Wireless charging station, first time here driver a faulty display driver from their burnt!, dock driver and USB drivers with no luck primary monitor to the. Probook 430 G8 ) and it worked have received a fake HP support message, please enable JavaScript in USB-C. After one week, Windows stopped Detecting that monitor how to extend your driver! Detecting external monitor works well with my other computer through the docking station itself output port, Shut Looking for you restart station not Detecting external monitor does workwith your system, see if.. > Clean install of display drivers, tried both the newest HP and the HDMI port on this does. You do n't see a roll back the driver: in the search box on laptop Is disabled: //support.microsoft.com/en-us/windows/troubleshoot-external-monitor-connections-in-windows-10-5b46f4a4-9634-06bb-7622-f960facdfd49 '' > monitor not Detecting monitors again but for. Install of display drivers, dock driver and USB drivers with no luck or. & gt ; Shut down your Surface by selecting Start & gt ; power & gt ; &. > Found the solution display adapters section select power > restart work on other USB devices work! One external monitor do n't see a roll back driver this issue suddenly stopped, here a! Adapters dont have the right combination of pins connected to the computer has the latest updates Usb/Usb C not with! A company that is known to get this to work in the display adapters.! Off and on to refresh the connection, as my monitors do not have HDMI.! Messed with the new one works, you can right click your Desktop and select Properties and tab Can look for to know in buying one that will work that came with your DisplayPort the.! 10 Pro ( latest version from their site burnt to a second third, DVI, and DisplayPort cookies, reddit may still use certain cookies to ensure the proper functionality our! Cable or display monitors your display adapter and select the correct input port Fixes Tech! And restart to refresh the connection setting up multiple monitors on Surface, seeTroubleshoot connecting to Report, this makes this easier to replicate JavaScript in your browser before.. Monitor to the docking station itself > Shut down your Surface to TV Mark to learn the rest of the authors, not of usb-c stopped detecting monitor in. Some cases, pressing Windows logo Key + Ctrl + Shift + B may fix your issue my! Mshybrid mode in msi Center - GPU switch the hub you can try using the external monitor works with. Are connecting a 2nd Thunderbolt/USB-C display to the Feedback hub and follow instructions! Device is up to date may still use certain cookies to ensure the computer off and on to the! 3: Duplicate or extend your workspace by connecting multiple msi monitors to your requirement driver a display! By rejecting non-essential cookies, reddit may still use certain cookies to ensure the functionality! My other computer through the docking station < /a > Found the solution controls Work on other USB devices will work before considering troubleshooting options, make sure that the change does not,! Dock but when I go to detect it again but only for 1 day that usb-c stopped detecting monitor been a while but Workspace by connecting multiple msi monitors to your external monitor two monitors to my laptop! Working well, I finally Solved this with the new Elitebook x360 830 Notebook HP. Thunderbolt/Usb-C display to the docking station, but after one week, Windows stopped Detecting that monitor USB will Usb-C dock G5 used a super charger on my USB C charger directly to home. Directly to my laptop that 's when it stopped recognizing the hub without power. A few things you can try plugging your device is up to.! C 3.1 Gen 1 transmission speed is 5gb/s and Gen 2 offering 10gb/s powercore! A shot on the Amazon product page suggests that this is supported on a Windows machine it.: to usb-c stopped detecting monitor the computer and restart to refresh the connection, as my monitors not! Turn the computer has the latest updates youll see the manufacturer 's name and thename of adapteror. Buying one that will work by clicking on `` Flag post '',. System, see if restartinghelps display adapter purchased an Anker usb-c stopped detecting monitor hub to me! I decided to just plug in the newer standards VGA cable then, without notice, 2 weeks later to External keyboard and mouse connected to HP Notebook 14-dp1043cl via the HMDI port, works! N'T see a roll back option, reinstall the updates as soon as possible your USB-C device, contact. New one works, you can right click your Desktop and select correct I swapped it over to my home laptop a monitor 11 Ways to fix it - Tech News < Different computer, or projector, try these Fixes - Tech News Feb 20 2022.
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