+ I re-plug the monitors from the Dock. A subreddit dedicated to everything USB-C. Dell DA200 USB-C Ethernet hub not working with current Dell Inspiron 15 5576 Laptop, Unable to use RX 56 Dell XPS 15 9560 LiteOn CX2 as an external drive - not Dell USB-C Dock Firmware Update Frustrations, Dell G5 laptop webcam not working. When I try the home docking station with my personal Asus Win10 laptop, video works fine but keyboard and mouse will not work! This dock connects to your host system using an integrated 2.6' Thunderbolt 3 cable and comes equipped with one 40 Gb/s Thunderbolt 3 port, two 10 Gb/s . The display should always work on these when connected to laptop. What is the real, long-term solution to this issue? Unless you'll also be using the WD19TB with some other system that has Thunderbolt 3, or you bought it for futureproofing in case you got a Thunderbolt 3 system later, or the WD19TB wasn't significantly more expensive than the regular WD19, you might want to consider exchanging it for a regular WD19. After connecting everything, the HDMI external monitor works fine, but the USB 3 and gigabit ethernet ports don't work at all. - Power Management tab > Uncheck "allow this computer to turn off this device to save power". Check the LED indicator on the AC adapter plug. @DJ238769 in addition to my answer above, why did you get the WD19TB rather than regular WD19? They noticed this as they had BitLocker that requested a key on bootup, prior to loading Windows. The dock works fine after you log in. which would imply no updates have been made to the physical driver as it is just the installer. I am pretty sure that WD19TB/WD19TBS works fine with USB-C host based on some articles but somehow plain USB is disabled. If yes, use the right / left arrows to select the column, and up arrow to increase the value. #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. Any tips? We have received the required details. @DJ238769 I don't have a WD19TB in front of me right now, but I remember that being the standard behavior. You need to enable the Flow Control to prevent overflow under heavy loading. Click on Device Manager in the WinX Menu to launch the Device Manager. Seems to have occurred after a DCU update. I tried installing an Intel driver but it failed. Thanks for performing the suggested steps. Any ideas? Before we proceed, I have few questions to understand the issue better: Please DM us with the below information. The fix that worked was from this page =Check the laptop BIOS- USB configuration and enable the following =Enable USB Boot SupportEnable External USB PortEnable Thunderbolt Boot Support. Latitude 7320 connected to a WD19TB USB-C Dock. My machine is running Windows 10.0.19043.1202, Realtek USB GBE Ethernet Controller Driver 2.45.2021.0825, A23. I have Dell work laptop with the WD19TBS docking station working fine at home and work for simple video, ethernet, keyboard, mouse. Power light on TB connector should come back on now. Share. Hi. 3. The same issue happens when theres a loss of power from the docking station while the laptop is still connected. and our I had to downgrade the driver back to2.45.2020.0601, A20and then everything worked again. We will work towards a resolution. The dock NIC had one solid light showing on the port. However, in some random cases (once a day on average) I temporarily lose connection, and then it connects back (all while connected to the WD19TB dock). Maybe Im doing something wrong, but whenever I try setting up my WD19TB dock, I plug the cable into the wall and then when I plug into the dock, the power light blinks three times, the fan kicks on for a split second then it seemingly shuts down before I even plug into the laptop. I cant seem to find anyone else running into this issue, so it could be user error. That explains why GigE over USB3 works because that needs the 5G channel). If you detach the Docking Station( DS) from PC and connect immediately, the docking station will fail to initialize and will not function properly. In pursuit of an answer to this question, I purchased a Dell WD19TB dock for my XPS 13 7390 "Developer Edition" running 18.04.3 LTS. Phone number - +420 735 793 110d. In dell website it days the wd19tb has a HDMI 2.0 port so it should push 4k 60hz. Like I said, it works fine through dongle in the past. Download and install the drivers for WD19TB and restart the system. KB/mouse/network all work fine. 0 Kudos Reply Previous Now, it would be great if Dell could update the details about the2.45.2021.0825, A23driver to warn people of this issue. Edit: PROBLEM SOLVED tl;dr. No special drivers are needed (most likely) since this WD19TB is an Alpine Ridge Intel chipset (most likely) it should work as a USBC hub native out-the-box for non-TB hosts. When I boot up the laptop and get to the Windows login screen, the mouse and keyboard connected to the dock do not work (the monitor does). For more information, please see our Fortunately, someone from the@DELL-Caresteam contacted me via PM and took my details including the fact I am on the latest firmware for my WD19TB. I've had no problems after that. I've done a bunch of troubleshooting and driver install recommended by them, but still have one vexing problem: Both brand new WD19TBS docking stations work fully with work Dell laptop, and firmware is updated on both (cross-checked). Path in Device Manager: Network adapters\Realtek USB GbE Family Controller Properties\Advanced\Flow Control Enable Flow Control. It sounds like you need to download the latest Dell Dock WD19/WD19DC/WD19TB Firmware Update Utility: . a. Disconnect everything connected to the Dock. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The "answers" provided are not answers to the above problem. They confirmed with engineering that the issue lies with a compatibility issue with Windows 10 21H1 and suggested I revert back to the previous version of the driver as mentioned2.45.2020.0601, A20. Cookie Notice We are available round the clock. Connect the docking station and check for functionality. I've found the solution, which is to reinstall the Dell Realtek Ethernet driver via dell.com BUT this puts me into a loop. Wait 15 seconds. WD19 (USB-C host connection, max 4k@30Hz video) WD19DC ("Separable Dual DisplayPort over USB-C", max 5k@60Hz) - this, it seems means two USB-C cables from the dock to the host machine WD19TB (TB3. Press question mark to learn the rest of the keyboard shortcuts. UX370UAR is the model. Please allow us some time to review the issue and reply back to you. You don't "power on" the dock. Dell ControlVault software installed Thunderbolt dock driver installed with the current version (the one it installs on its own will be outdated, get it from their site) Make sure these are shown in the control panel programs list and that they are the latest (because some of these in older versions will still cause BSOD) #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. KB/mouse/network all work fine - I didn't even update any drivers/firmware. I had just updated my firmware, lost my Ethernet connection and then installed the October 13 update for the controller and it fixed the Ethernet problem: https://www.dell.com/support/home/en-us/product-support/product/dell-wd19tb-dock/drivers, It now shows as version10.47.818.2021 in Device Manager. It works with XPS, Latitude, and Precision systems that are designed more for business users and therefore more with docking stations in mind, but apparently not Inspirons, although I don't know why Dell would choose not to add support for that feature in their own products.In any case, at the very least you should be able to simply connect the dock while the system is running and have it start working. Please save any files or documents that you are working on. Restart the Docking Station. This means - as happened last night - that Windows does the update and the ethernet is out again. If you have steps to do a complete uninstall and reinstall of that driver - that would be most helpful! Thank you! I've been working with IT at work to get new setup going. Once in I can log-out and it works fine. I tried various plug and unplug into different ports to coax it into loading drivers, various reboots. Select the Device Manager. Thanks, Kiran, I am having the same problem with a two month old WD19, it was connected to a two month old XPS17. Need advice: Is there a magical device that can let me Press J to jump to the feed. Then test the newer Ethernet driver. The Windows Realtek updates are not optional, so the only way I know to stop them is to turn off all Windows updates. Unplug every peripheral on the dock. F2 Key Location: Keep tapping the F2 key till you see this screen. under Settings > USB is no longer available in Windows 10 1903. Disconnect the dock from the system. Connected laptop to a WD16 dock. What can I do to make this work? Feel free to contact us anytime. I'm at a loss. My hp laptop is not working along my docking station Dell Thunderbolt Dock - WD19TBS . Dell highly recommends the Dell Command Update to automate the installation of BIOS, firmware, driver, and critical updates specific to your system and docking station. Once you have located the F2 key, turn on the laptop and continuously tap the F2 key until you see, "Preparing to enter setup" message in the upper right-hand corner. No aspersions cast on Asus, I have had this for over 3 years and use it very heavily. responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc. Following up to see if you reverted back to the previous driver and if so, did it resolve the issue? Connected an E5570 to the WD19TB. + I disable and re-enable the screens using xrandr <- This appears most noteworthy to me! This morning I reinstalled the Dell Realtek update and ethernet is back. Once you have verified the WD19TB dock, shut down the laptop. The dock shipped in April 2020. Its interesting that the latest driver posted just says. In my testing, I didn't see this the version change from what was installed but may need to pay a closer look! Plug the power cable back into the Dell docking station. Privacy Policy. Connect multiple displays, external storage drives, Gigabit Ethernet, and more, all by running a single cable to your computer's Thunderbolt 3 port with the Thunderbolt Dock WD19TBS from Dell. Quite a pain. We are waiting for your reply to our previous message. We had inconsistent reports where either/both the internal keyboard or external keyboard were not working in the preboot environment. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We have the same problem in our company, this issue persists on random computers (Latitude 7400, 7400 2in1, Precision 5540) with WD19TB dock.- It started about 6 months to 1,5 year ago- o HW changes- many win updates, nothing changed, - Our laptops are running on Windows 10 1903 and 2004- Changing/disabling thunderbolt security in BIOS does not fix this issue- Updating all drivers including dock FW does not help- It works fine on my computer (Latitude 7400 with 1.7.4 UEFI) - I used WD19TB and now I use Dell 2421DC monitor with daisy-chaining, I suspect that this issue might have something to do with dock/thunderbolt FW, a. The Power button on the dock is meant to serve as an external Power button for the attached system, replicating the system's own built-in Power button, thereby allowing you to do things like power on or wake up the system while its lid is closed. yes the power button does not work on mbp m1 njfan9 Additional comment actions What driver version do you see installed in device manager when Windows overwrites the Dell driver? as soon as windows session starts the keyboard and mouse work fine.it happens only after powering of the laptop. - Dell 9710 laptop (personal) or Dell Latitude 7320 laptop (work) - Both laptops have multiple Thunderbolt 4 ports, but only one is needed - Devices connected to Dock - 3 32" Monitors displaying at 4k resolution at 30hz refresh rate (2 via Displayport, and 1 via HDMi) - USB wired headset - USB dongle for wireless mouse You just keep the dock connected to wall power, then when you plug a system into the dock, the dock wakes up. I don't think it has Thunderbolt. 1 we1shcake 2 yr. ago Dock is just a standard WD19, not a WD19TB as far as I know. The WD19TB comes standard with a 180W power supply. IT admin. Allow the docking station to reset automatically. Latitude 7320 connected to aWD19TB USB-C Dock. For more information about Dell command update user guide. Apologies, allow us some time to research the problem and respond back to you. Original post was only in Windows, so not exactly the same issue. Solution 1: Decrease your network adapter's Power Output Press the Windows Logo key + X to open the WinX Menu. @tiggertaithanks for the info. You can connect and disconnect the system at will, no need to have it powered off when doing so. The cause seems to be that Windows Realtek updates overwrite the Dell Realtek driver. Original post was only in Windows, so not exactly the same issue. Right-click on your computer's active network adapter and click on Properties. This machine has identical chargeable ports on both sides similar to Macbook (I am guessing they are using the dedicated USB2 wires within the type C cable and I assume something in or near the connector is bad.
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