Reactions: N4CR and therealjustin. This one also has different modes and the noise level mostly depends on quality spread of the cheap fan. It might be a small thing, but it's another frustrating reminder that we CANNOT update the firmware. When testing Telerik RadGridView for WPF controls, you can use specific methods of the corresponding test object as well as methods that TestComplete applies to all test and onscreen objects. There is nothing official about it yet, I just happened to stumble upon this while looking for new info. This is a first, never seen a firmware update for a monitor that hasn't been released yet. Download and install the latest drivers, firmware and software. - Most of us are not mainly complaining about the absolute noise level as measured in decibels, we are complaining about the short ramping up and down in speed (from what I suspect is the top blower fan). Its really not an issue at all. You need to go to the Dell Drivers site, plug in the service tag located on the back near the inputs. 0neb/alienware_aw3423dw_new_owner_checklist/t . If the fan speed was constantly the min or the max of the ramp up/down cycle, it's unlikely people would take issue.Given this clarification, does the protocol change? that your current AW3423DW has a fault before a used/refurbished exchange will be approved. Instead, early adopters are stuck with what they receive bugs and all. My fan is quiet (or at least not loud enough for me to be bothered by it) 90% of the time but the ramping up and down is bothersome and noticeable. Will be interesting to see how many complains we will see in the upcoming summer with 30C in rooms without ACs. I would LOVE to get a black frame insertion mode which would increase motion clarity! AW3423DW has been revised at least once or twice (fromM0B101 toM0B102 and possiblyM0B103) since release. My results are with it in a cool room (ambient 24-26c) and doing normal desktop tasks with HDR off and >30 min for it to be at normal temp. You appear to have the capacity to provide this based on existing support guides. Were you able to hear the non-g-sync fan as well, or just the g-sync fan? Remedy Shares Updates On Five Games In . making videos of this kind has no value (or almost) ,especially since it would take only 10 minutes for the engineers to fix the problem Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Samsung S95B.Samsung's S95B is the company's first OLED TV ( since 2013, anyway ), featuring a 55" or 65" 4K 120Hz QD-OLED panels produced by Samsung Display. The Alienware QD-OLED monitor , like many 34 -inch ultrawide models, features a 3,440 by 1,440 resolution. If it works properly without a KVM switch, which is should, then the issue is with the KVM switch. Your position: Home / FAQ Popular Topics. My current 27" monitor does show in AWCC, but there are no options to check for an update or anything, anywhere there. TLDR: they aren't going to do anything about it. Or maybe some other stuff got updated too ? Description. like this. NVIDIA G-SYNC ULTIMATE certified monitor that delivers tear free, stutter free and ultra-low latency gameplay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. ago It looks like the new version of Alienware's QD-OLED will allow for firmware updates. Shall you have any additional questions, please let us know.". I got the AW3423DW and it's mostly great, but the fan curve is really annoying. Thanks! It's the only explanation I can think of. AW3423DW, please update the firmware for the fan curve. The device has two fans. and our I'm doing my best to capture it however mobile phone is not designed for this. You can either be obtuse about it and require us to measure the distance with a yard stick and use proper recording equipment to capture the audio, or you can just listen to the customers in this thread. This could surely be fixed in a new firmware? Workplace Enterprise Fintech China Policy Newsletters Braintrust portable shower usb Events Careers dodge transmission line pressure too high for too long Per the picture below showing the users head, the recording device should be aminimumof 1m/3.2ft from the face of the monitor. 173 117 117 comments Best Add a Comment Hayden120 4 mo. Software system requirements are typically found on the Product information specification page. I am not badgering you, simply pointing out that there was an official response from Dell on the matter of firmware updates. This could be mitigated with a less aggressive fan curve, for example if the blower fan stays at a constant rpm for a bit longer in order to bring the G-Sync circuit down to a lower temperature. That fan will go crazy. It wouldn't be nearly as annoying if it stayed at a lower, constant RPM but the revving up and down is not ideal. The fan is a standout noise at all times in any quiet work environment. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The price is high. The monitor is equipped with: Digital connectivity through 1 DisplayPort and 2 HDMI ports. I really like what this monitor is trying to be and I love OLED, but Dell have made some unwise decisions on this that I can't even see the financial benefit of. It remains to be seen if and how much quieter the F will be. From my own pixel response testing, all pixel times are sub 1ms. All of theAW3423DW captures so far pass our manufacturer specifications for noise. Color gamut of 149% sRGB and DCI-P3 99.3%. So it seems unrelated to gaming with G-Sync, with brightness and with HDR. This is an expensive, enthusiast grade monitor and we'd like to have the option for the latest firmware on them. Please fix this issue asap to make this monitor the quality product it's price tag expects it to be. Cookie Notice aw3423dw -- best settings -- warranty register etc. The AW3423DW is working as designed. I would suggest trying without the KVM switch, to see if it works properly or not. i will never go back to 16:9 lol. ago This is an expensive, enthusiast grade monitor and we'd like to have the option for the latest firmware on them. Samsung is not my favorite display company though as their firmware updates and general quality has been a bit disappointing. Better still would be if the fan behavior was user adjustable, based on preference. It wouldn't be nearly as annoying if it stayed at a lower, constant RPM but the revving up and down is not ideal. Why isn't this available for the AW3423DW? This could surely be fixed in a new firmware? It got to the point where when I cut the power of the 102, the sudden drop in noise level almost made it feel like the 101 was silent which in fact it is not. The Fan in my AW3423DW is "humming" too would not be much of an issue If he wouldn't do that during Desktop use. But I am not crazy, I can hear the sound clearly with a gaming PC right next to the monitor and with headphones on at a normal sitting distance (about an arms length with extended fingers). In this article. That being said, I would pay good money (more than the AW3423DW's RRP) to have a 38" QD-OLED just to have those features, but the advantages are not worth the loss of screen realestate. This is how it is heard when sitting from a distance, even though the phone microphone is bad at picking it up (see post 04-12-2022 11:44 AM): https://www.youtube.com/watch?v=W-aI2C06FZ0. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. . Then provide a link to the video to theDELL-Caresagents via a private message. 03-30-2022 02:42 PM AW3423DW, please update the firmware for the fan curve I got the AW3423DW and it's mostly great, but the fan curve is really annoying. Alienware sees itself as "premium" gaming Brand so please fix the Fans or the Fan Curve at least. I am following this up internally with Dell support too as I want recognition of the problem to facilitate a return should I wish it (and should Dell not produce a fix). . On is on the left side and one at the top middle. Additional to that the room temp as well as location will have an huge impact. The fan out is actually exactly where the case vent openings are closed for a few centimeters in the middle. So there might be a new firmware for the AW3423DW that is a little less aggressive about self-care and might let us test for image retention, but right now it's just not possible on our unit.. ago That's absolutely insane and really making me reconsider buying one. . . It doesn't matter if the PC is still running or is off at that moment. i thought only in china? Please advise. This monitor is beyond amazing. fertility journal. Alienware AW3423DW - OSD and Software. If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag, Hi, this is what it sounds like (turn your volume up if you want to hear the pattern clearly): https://www.youtube.com/watch?v=CT8hP2hdik0. No matter what, the situation is going to be subjective and not empirical. I question why a fan was considered necessary as it is implemented. There is nothing official about it yet, I just happened to stumble upon this while looking for new info. It has 178-degree wide viewing angles and an 8-bit color depth. The AW3423DW is working as designed. Alienware AW3423DW are now shipping with newer firmware MOB102, but Dell have confirmed that existing owners cannot update their monitors It appears the latest AW3423DW monitors are being shipped with M0B102 firmware, rather than the M0B101 from the earlier batches. Privacy Policy. All of these methods are listed below. For more information, please see our - I am not alone in the above experiences, there's a bunch of people just in this thread who shelled out $1300 for this monitor and we're not trying to nitpick, we're just hoping that the fan curve can be optimized. The engineering team have requested a video of the noise for analysis. I wonder if this was intended for 01 fw . If there were to be any changes in the future for this model to change the fans behavior, they will be published in the monitor's drivers and downloads page but in the meantime we have not had word from the development or engineering team that this is going to occur anytime soon. Badgering me will not make your comments any more salient. PG27UQ, X27, PG35VQ, X35 etc all G sync ult v2 modules with firmware updates Great find! It uses IPS panel with peak brightness of 300 nits and 1000:1 of contrast ratio. One SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) Type B upstream port. Just to clarify, it's not the overall noise level that's the problem (although there does seem to a small set of users with high perceived noise levels) at issue here. If Dell fixes this issue it will be much appreciated and I'm definitely more likely to buy future Dell products for sure. Yeah, but there are numerous other G-sync monitors available for purchase that can update their firmware, so I don't think that's the reasoning. We understand this may not be the answer you were expecting, but as for now the monitor is behaving as expected. . Then search for drivers. All Digital Download sales are final and are not eligible for return or refund under the Micro Center Return Policy. Even then, its very quite. We are always here to help. It has become evident that the firmware for theAW3423DW has been revised at least once or twice (fromM0B101 toM0B102 and possiblyM0B103) since release. A bummer they didnt ditch both fans. "Thank you for the new video provided! Before you remark on the recording distance from the monitor: - My phone microphone is bad at picking the sound up, perhaps due to noise cancellation. where did you hear nov 8th? - Perhaps it's impossible to cure by design, but ideally the fans shouldn't have to ramp up and down like this during desktop use when the G-Sync module is not even being actively used. Free. The Alienware covers 99% of the sRGB color gamut. I got the AW3423DW and it's mostly great, but the fan curve is really annoying. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For information about updating system firmware, see Windows UEFI firmware update platform.. To do this, you'll provide an update mechanism, implemented as a device driver that includes the firmware payload. I wonder if that means the current 3423DW can actually also be technically upgraded. Even with a gaming PC right next to it blowing air and headphones with music on I can intermittently (often after having used HDR mode for a while) hear a fan go up and down in speed in bursts. You need to create a video with audio showing the noise. like this. The only time that I have ever heard the fan, is when I turn off my PC. When I contacted support on May 31st about this issue, this is what they said: As we discuss over the phone we found that there is a firmware issue with the new monitors and we are working on it. Interestingly it uses the USB upstream cable to actually flash it, it's not done through the monitors OSD. Posted by Hayden120 It appears the AW3423DW with latest firmware M0B102 returns to standby after a pixel refresh. . It's the randomly occurring and rapid variations (fan speed ramp up and ramp down), even during desktop (non-gaming) use. This one should be highly depandable on the display settings (brightness / HDR) , the content you see black vs white and the heat the panel is generating on that settings/content. Joined Oct 10, 2005 I got this in a private message. I have yet to fully examine the maximum noise it gets to when the monitor is being driven hard. We don't sit in open office spaces etc and we do not all use headphones. Unless you know definitively that the hardware does not support DSC, I will continue to lean on Dell to offer a way to update the firmware, either by a warranty repair or otherwise. The AW3423DW has a QD-OLED panel with much better dark room performance than the previous version, and it supports HDR, which the AW3420DW doesn't. The AW3423DW also has a higher refresh rate with better motion handling but has slightly higher input lag. This one is off most of the times but will kick in from time to time which is the breathing from your video. But, you have to prove to Dell Technical Support. ) May 15, 2022 #1,564 NukeDukem 2[H]4U. It's not just about the monitors - I feel this belongs My first ultrawide monitor. It is severely disappointing that Dell has been so anti-consumer for such a flagship display, with the inability to update the firmware and not supporting DSC out of the gate. Alienware Alienware AW3423DW 34" 2K WQHD (3440 x 1440) 175Hz Curved Screen Gaming Monitor NVIDIA G-Sync; HDR; HDMI, . The issue isnt mainly with the noise level in decibels, the main issue is that the fan curve is such that it ramps up and down in short bursts and also that it behaves this way in desktop use (not even using the G-Sync module). It's unclear if they'll be offering that update to existing owners or if we'll need to RMA, though. Dell just released a firmware update for it today here. The speed of the two fans will vary according to the internal/ambient temperature level. I mean this thing can draw up to 50 watts at times so I'd be shocked if they found a way to passively cool it without making it have a huge heatsink in the back, adding both size and weight. 06-23-2022 09:00 AM AW3423DW, please let us update firmware It has become evident that the firmware for the AW3423DW has been revised at least once or twice (from M0B101 to M0B102 and possibly M0B103) since release. This is a subreddit for all things Ultrawide and wider - 21:9, 32:9, etc. I don't understand, why don't they test the screen directly? AW3423DW, please update the firmware for the fan curve, https://www.youtube.com/watch?v=CT8hP2hdik0, https://www.youtube.com/watch?v=W-aI2C06FZ0. I had both side by side running in mirrored mode and the newer one was quieter at first but after prolonged use it ran its fans way louder. whether it be questions about game support or productivity, or if you'd just like to show of pictures of your new setup. I would be delighted to have a less aggressive curve to choose, if not the ability to turn the bloody thing off. The fan from you video is an additional case fan in the middle of the device. Reactions: DarkEchoes. While we are at it, what genius decided to lock out gamma, SRGB gamut etc from the "custom" preset. Even with a gaming PC right next to it blowing air and headphones with music on I can intermittently (often after having used HDR mode for a while) hear a fan go up and down in speed in bursts. Press question mark to learn the rest of the keyboard shortcuts. Relevant part: "The Displays Team stated that the AW3423DW firmware cannot be upgraded by customers. It'd be nice to receive some clarity on what complexities are stopping it, and what recourse there is for early adopters. The Alienware AW3423DW is an excellent QD-OLED gaming monitor that provides a genuine peek into the future. This is an expensive, enthusiast grade monitor and we'd like to have the option for the latest firmware on them. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was also hoping for fanless but expected at least one fan given the fairly high peak power draw for its size. Steering clear from the company in . What is your firmware version? AW3423DW - Dell Should Firmware Update for BFI Title says it all. As requested I have now updated the audio so you can clearly hear the fan pattern. My Alienware is a central place to learn more about the Alienware ecosystem and stay connected with the gaming community. Instead, early adopters are stuck with what they receive bugs and all. Learn how to use the Telerik Document Processing . As soon as I switch to non dark mode websites with mostly white spaces the fan will kick in sooner or later. The first click will select the row in the DataGrid, and the second one, the checkbox in that specific row In the. Having a fan in the first place is a poor design choice and annoying. Download Opera for free: https://opr.as/HDTVTestWe've tested the Alienware AW3423DW QD-OLED monitor, and think that it's the best PC gaming monitor on the ma. One small correction to the above: I'm clearly hearing it right now at arms length, gaming PC on next to it, music in headphones and this is 1) during desktop use, no gaming 2) brightness level is set at 0% since I am in a dark room 3) HDR is off. I think there is only the one driver, from what I have seen anyway. The two fans are there to protect the AW3423DW and its Nvidia G-Sync module from overheating and follow the industry standard sound pressure level specifications (example < 32db.). This should be an easy firmware fix. There was a Dell reply on the subject matter of firmware updates for this monitor model on page 1 of this thread. Proper cooling can be near silent (not just in spec). G7 1440p vs AW at 2560x1080p resolution to keep both even (GPU Scaling). The audio quality/accuracy will vary wildly (smart phone hardware quality varies) and likely not be an accurate representation of what the human ear actually hears at a given distance (out of the box, without editing of gain or ambient noise control which most people won't know how to do). Loving this display though. It could also just be a canned response. Fixes & Enhancements Fixes loud fan noise after prolong use 32 38 If anyone can actually figure out how to have the AW natively (Active Signal Resolution) output 2560x1440p, let me know so I can record again. M0B102 didn't fix anything about the fans. Makes it look a bit more promising to pick up once it's available for purchase! Blacksad999 5 mo. Currently I have to press the power button virtually every time I use the monitor, since it always switches itself off after the refresh. This is an expensive, enthusiast grade monitor and we'd like to have the option for the latest firmware on them. The screen has 34 -inch and it is curved . Both TVs will improve with. Based on the audio results in the video, they will tell you if the monitor meets our manufacturer specifications for noise. The one on the left side ist the GSync fan which is running constantly. If it weren't for warranty I'd look to mod it with a quality, quiet fan. If this has been fixed and we can't update it, that is honestly absurd. Is the word on the street still that this will release November 8th in US? The only way to get an AW3423DW with newer firmware is via a used/refurbished exchange. 2 Jasper 12072 06-23-2022 09:00 AM AW3423DW, please let us update firmware It has become evident that the firmware for the AW3423DW has been revised at least once or twice (from M0B101 to M0B102 and possibly M0B103) since release. I already know it works fine without the KVM. What triggers it, I have no idea. The implementation is irritating in any quiet room. Looks like Ill be holding out longer for a new display as I sent the aw3423dw back over the fans. Also, firmware updates are not supported on this monitor. mine has MOB102 and honestly I never hear the fans unless I shut everything off and the room becomes absolutely silent and even so I must make an effort. Thats not a problem of the ECO mode I would say but from the pixel refresher. If I run the display on Creator with 40% brightness and mostly dark mode content the fan never kicks in. Also, most people will be recording a video with their smartphones. But, you have to prove to Dell Technical Supportagentsvia troubleshooting (pictures, video, etc.) My ambient temperature is not high, around 20 deg. Think of it as an extra-long quad-HD screen: It's not as sharp as 4K, but it's still a huge. AW3423DWF Firmware Update Available It looks like the new version of Alienware's QD-OLED will allow for firmware updates. I would suggest asking users to record a video slowly moving the phone from the monitor panel, backward and then note the time stamp where the audio matches what they hear at the 1m distance.
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